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Frequently Asked Questions

General Gift Certificate Questions

FAQs for Certificates

Certificates may be redeemed at any retail U.S. food store that has the capacity to take coupons.

Gift Certificates may be redeemed for ANY BRAND whole turkey* if Norbest is unavailable. This is stated clearly on the front and back of all gift certificates, along with our telephone number should store managers have questions.

*Not valid for cooked/smoked, or Kosher turkey.

Yes. Certificates purchased this year will expire May 31, 2023.

Lost, stolen, damaged and/or expired gift certificates are not replaced or re-issued.

Please email our gift certificate help desk at giftcertificates@norbest.com or call 800-453-5327.

The person whose name, if any, is listed on the front of the certificate must redeem the certificate. The certificate is considered void if altered. If no name is listed, the certificate may be redeemed by any holder.

No. Certificates have no cash value and are only valid for items indicated.

Certificates are valid for the merchandise and maximum value described on the front of the certificate. Whole Turkey by Weight gift certificates may only be redeemed for a whole turkey* up to the maximum weight indicated. Turkey, Ham, or Veggies by $ Amount certificates are valid for any combination of the items listed up to the maximum dollar amount indicated.

*Not valid for cooked/smoked, or Kosher turkey.

The certificate is valid only for the maximum weight amount shown on the certificate. If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer pays the difference.

FAQs for Purchasers

Norbest offers two (2) types of gift certificates. Select a certificate for a Whole Turkey by Weight, or choose a certificate for Turkey, Ham or Veggies (ie tofu or other non-animal protein) by $ Amount. Certificates are only good for the merchandise and maximum value described on the front of the certificate.

Whole Turkeys: A mid-range size turkey (12-14 lbs.) should be sufficient for an average size family (4 persons). Check out our Turkey Cooking Times chart to determine the size you need.

Hams: Gift certificates for $25.00 should be sufficient for hams large enough for an average size family (4 persons).

Many companies or persons order larger amount certificates to show their more generous side and to ensure larger families will have enough. If your budget is limited, recipients can redeem gift certificates with lesser amounts at the cash register and pay the difference themselves if they need a larger product.

Yes. Purchasers can provide a list of recipient names that can be uploaded to personalize each certificate. The “Compliments of” area can also be customized with a personal expression, the name of the gift-giver or company name.

We accept credit cards and business or personal checks. Credit Card: Utilize our secure online order page to pay with a credit card. We accept Visa, Mastercard, and Discover Card.

Gift Certificates

Business or Personal Check: You will be prompted at checkout to print your order form and send it in with a check, made payable to Norbest, LLC. Mail orders are not processed until payment has been received. There is a return check charge of $25. The check writer will be responsible to cover the initial amount of the check, plus all bank charges, penalties, legal and collections costs, and fees incurred by Norbest in its attempt to collect the debt.

This fee helps cover our administrative costs, check printing and bank clearing fees. It is waived as a discount when orders of >100 are placed.

Processing of an order begins within two (2) business days of receipt of payment. Processing, plus shipping time, varies but is estimated to take five (5) to ten (10) business days, depending on your location and chosen shipping method.*

FAQs for Grocers

Norbest offers two (2) types of gift certificates. Certificates for a Whole Turkey by Weight, or a certificate for Turkey, Ham or Veggies by the dollar amount. Certificates are only good for the merchandise and maximum value described on the front of the certificate.

Certificates may be redeemed for ANY BRAND whole turkey*. This is stated clearly on the front and back of all whole turkey gift certificates, along with our telephone number should you have questions.

*Not valid for cooked/smoked, or Kosher turkey.

Certificates may be redeemed at any U.S. retail food store that has the capacity to take coupons. The certificate is a manufacturer’s coupon and should be handled as such.

The person whose name, if any, is listed on the front of the certificate must redeem the certificate. The certificate is considered void if altered. If no name is listed, the certificate may be redeemed by any holder.

The certificate is valid only for the maximum weight amount shown on the certificate. If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer is responsible for the balance of the purchase price plus any applicable taxes.

No. Certificates have no cash value and are valid only for items indicated.

Yes, the certificates can be processed the same as any other coupon.

Inmar Dept. #74766
Norbest
1 Fawcett Drive
Del Rio, TX 78840

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Questions About Turkeys

Visit our Contact Us page and find the contact info for your needs. Reach out we would love to talk to you.

Most people will not be able to notice any difference in flavor or quality. However, refrigerated turkeys may be more convenient since they do not require thawing. For more information go to Selecting A Turkey. Whether frozen or refrigerated, all Norbest turkeys are Satisfaction Guaranteed. Confused about the terms “Fresh”, “Frozen”, and “Refrigerated”? Go to “Fresh” Regulations for facts about USDA regulations and how Norbest relates to them.

You can determine when your turkey was processed by establishing when the Julian date is. The Julian date can be found on your turkey’s weight tag. There is a 9-digit number. The number placement 4-7 is the Julian date, with the 7th digit being the year and the main number to focus on. For example, the 9-digit number is 021123200, we want digits 4-7 spots, 1232. 123 is the Julian day, the 123rd day of the year. The 2 is the processing year, so 2012.

For the best flavor and quality, a turkey will keep easily for two years in the freezer.

You should roast your refrigerated turkey by the “use by” date found on the weight tag or weight sticker. If you don’t plan to use it that soon you should freeze it immediately, then thaw and roast it later.

Don’t refreeze a previously frozen turkey. You should roast it within seven days of thawing. Keep it cold in the refrigerator until ready to roast.

The best way to thaw a frozen turkey is on a tray in the refrigerator. It takes about 2-3 days. There are faster options – go to How To Thaw a Turkey for more information. NEVER THAW A TURKEY AT ROOM TEMPERATURE!

Norbest refrigerated turkeys are quick chilled immediately after processing to seal in their peak flavor and freshness. The firmness that you notice on the surface of your turkey is your assurance that it was rushed to your supermarket in its most wholesome condition.

As a general rule, plan on about 3/4 to one pound (raw weight) per person. For more details, go to Planning Your Turkey.

Our Norbest raw whole turkeys basting solution consists of natural turkey broth, a small amount of salt for flavor, sodium phosphate to help maintain juiciness, and natural flavorings to bring out the best turkey flavor. We add no fats, oils, sugar, and no MSG, or trans fat. There is no HVP or ingredients containing MSG. Our natural flavorings are simply extracts of common household spices (oleoresin red and black pepper). Also, our turkeys contain no gluten or gluten-derivatives from wheat, oats, barley, or rye. There is no soy in our raw turkeys. Please note that our Norbest Oven Roasted cooked whole turkeys do contain hydrolyzed soy protein. There are no corn derivatives in our raw or pre-cooked turkeys. We also offer non-basted turkeys under the brand name Norbest “Family Tradition®”.

Please see our Norbest Ingredient Information for People with Food Allergies & Sensitivities for information regarding allergens.

Yes, Norbest offers two (2) types of gift certificates. Select a certificate for a Whole Turkey by Weight, or choose a certificate for Turkey, Ham or Veggies by $ Amount. Check out our Gift Certificates FAQ’s section for more information.

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Turkey Cooking Times

When selecting a turkey to serve to a group, estimate 1.5 pounds per person. For example, if you are serving a group of 10 people, choose a bird that is 15 to 20 pounds. If you choose a smaller bird that weighs less than 12 pounds, those birds have a smaller meat-to-bone ratio, so calculate two pounds per person.

Fresh or Thawed Turkey
Oven Temperature 325°F / 163°C

WEIGHT COOK TIME
UNSTUFFED
COOK TIME
STUFFED
6 - 7 lbs 2 - 2½ hrs 2¼ - 2¾ hrs
7 - 10 lbs 2½ - 3 hrs 2¾ - 3½ hrs
10 - 18 lbs 3 - 3½ hrs 3¾ - 4½ hrs
18 - 22 lbs 3½ - 4 hrs 4½ - 5 hrs
22 - 24 lbs 4 - 4½ hrs 5 - 5½ hrs
24 - 30 lbs 4½ - 5 hrs 5½ - 6¼ hrs